Refund Policy

Last updated: 16 January 2026

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This Refund Policy explains how refunds, cancellations, exchanges and credits are handled for purchases and bookings made through Claudia Rodino / CR Kinesiology & Coaching (“we”, “us”, “our”). This policy should be read alongside our Terms & Conditions.

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Nothing in this policy excludes or limits your rights under Australian Consumer Law (ACL).

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1) Digital Products (Instant downloads / online access)

This includes: e-books, audio meditations, audio notes, audio mini-courses, journal packs and any other downloadable or online-access digital content.

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Change of mind

Because digital products are delivered instantly and can be accessed immediately, we generally do not offer refunds for change of mind (for example: you purchased the wrong product, you no longer want it, or you didn’t use it).

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Faulty, incorrect, or inaccessible files

If your digital product is:

• not delivered,

• corrupted,

• significantly different from the description,

• or you cannot access it due to an issue on our end,

 

please contact us and we will work with you to fix the issue (for example, re-send the file, provide a working link, or provide a replacement). If we can’t resolve it within a reasonable time, you may be entitled to a refund under ACL.

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Contact us within: 7 days of purchase (or as soon as possible) with your order number and a short description of the issue.

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2) Physical Products (Jewellery)

Change of mind

We do not generally offer refunds for change of mind on jewellery (including style preference, incorrect choice, or “I changed my mind”), unless explicitly stated at checkout.

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Faulty or damaged items

If your item arrives faulty or damaged, you may be entitled to a repair, replacement, or refund under ACL.

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Please email us within 7 days of delivery with:

• your order number

• photos of the item and packaging

• a brief description of the issue

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Shipping

Shipping timeframes are estimates. Delays caused by carriers are not usually grounds for a refund, however we will support you to lodge enquiries with the courier where needed.

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3) Appointments (1:1 sessions, counselling, kinesiology, coaching, couples work)

Cancellation and rescheduling terms are shown at the time of booking and/or in your confirmation email (including any cancellation fee or timeframe).

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As a general guide:

If you provide 24 hours notice, you may reschedule once without penalty (subject to availability).

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Late cancellations or no-shows may be charged in full (because the session time has been reserved for you).

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If you need to cancel due to exceptional circumstances, contact us as soon as possible and we’ll do our best to be fair and reasonable.

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4) Retreats, Events and Trainings (in-person & online)

Retreats and trainings involve venue commitments, staffing, and limited spaces. Refund terms can vary per event and will be clearly outlined on the specific event page and at checkout.

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Deposits

Deposits are generally non-refundable unless stated otherwise, because they secure your place and contribute to non-recoverable costs.

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Transfers

Where possible, we may allow you to transfer your booking to another person or a future date/event (subject to notice periods and our written approval).

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If we cancel or reschedule

If we cancel an event (or reschedule and you cannot attend), we will offer:

• a full refund of amounts paid for the event component, or

• a credit/transfer option (if you prefer)

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We are not responsible for third-party costs you incur (such as flights, accommodation, travel insurance, etc.). We strongly recommend you purchase travel insurance for international retreats.

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5) Payment Plans

If you purchase using a payment plan:

• you are responsible for paying instalments on time

• missed payments may result in loss of access to digital content or cancellation of your booking (where legally permitted)

• refund eligibility (if any) will follow the relevant section above (digital products, events, trainings, etc.)

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6) How to request a refund or help

To request support, please contact us with:

• your full name

• order number / booking details

• what you purchased

• the reason for your request

 

Email: cr@claudiarodino.com
Response time: We aim to reply within 2–3 business days.