Privacy Policy

Last updated: 16 January 2026

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This Privacy Policy explains how Claudia Rodino / CR Kinesiology & Coaching (“we”, “us”, “our”) collects, uses, stores and discloses personal information when you visit our website, make an enquiry, book an appointment, register for a training/retreat, or purchase a product from our online shop.

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This policy is intended to support transparency and good privacy practice in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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1) What personal information we collect

We may collect personal information in a number of ways, including when you browse our site, submit a contact form, book through our booking systems, purchase through our shop, subscribe to updates, or engage with us via email or social media.

• Information you provide directly may include:

• Name, email address, phone number

• Billing and shipping details (for physical products such as jewellery)

• Booking details (appointment type, preferred times, notes you provide)

• Purchase details (what you bought and order history)

• Any information you include in messages, enquiry forms, questionnaires, or retreat/training registration forms

 

Sensitive information (only where relevant and with your consent):
If you choose to provide it (for example, in session intake forms, retreat forms, or to support safe participation), we may collect information about health, wellbeing, and other sensitive details. We only collect sensitive information when necessary for service delivery and safety, and with your consent.

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Information collected automatically when you use the site may include:
Device and usage information such as browser type, IP address, time zone, cookies, pages visited, and referral information.

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2) How we use your personal information

We use personal information to:

• Provide services to you (including sessions, retreats and trainings)

• Process purchases and deliver products (including providing invoices and confirmations)

• Respond to enquiries and provide customer support

• Manage bookings, registrations, payment plans and administration

• Send updates, newsletters, and marketing communications where you have opted in (you can opt out at any time)

• Improve our website, services and client experience (including analytics and performance tracking)

• Meet legal, tax, insurance, safety, and regulatory obligations

 

3) Cookies, analytics and advertising

We use cookies and similar technologies to help the website function, understand how visitors use our site, and improve performance. Our current site uses Google Analytics to help us understand website usage.

You can manage cookies through your browser settings. Please note that disabling cookies may impact some site functionality.

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4) How we share personal information

We may share your personal information with trusted third parties only where needed to operate our business and deliver services, such as:

• Website platform and hosting providers (e.g., Wix)

• Booking and appointment systems (e.g., Square bookings, where used)

• Payment processors (to process payments securely — we do not typically store full card details)

• Email marketing and communications tools (if you subscribe to updates)

• Analytics providers (e.g., Google Analytics)

• Professional advisers (accountants, insurers, lawyers) where required

• Government agencies or regulators if required by law

 

We do not sell your personal information.

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5) Overseas disclosures

Some service providers we use may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to work with reputable providers and protect your information.

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6) Data retention

We retain personal information for as long as necessary to provide services, maintain business records, meet legal and accounting obligations, resolve disputes, and enforce our agreements. Our existing policy states that information is kept unless and until you ask us to delete it.

Where we no longer need your information, we take reasonable steps to delete or de-identify it.

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7) Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method of transmission or storage is 100% secure, but we aim to use reputable platforms and appropriate safeguards.

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8) Your rights: access, correction, deletion and marketing preferences

You may request access to the personal information we hold about you and ask that it be corrected, updated, or deleted (subject to legal requirements).

You can also opt out of marketing communications at any time by using the unsubscribe link in emails or contacting us.

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9) Complaints

If you have a concern about privacy, please contact us first so we can try to resolve it promptly. If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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10) Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page.

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11) Contact us

For questions, requests, or complaints about privacy, contact:

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Claudia Rodino / CR Kinesiology & Coaching
Email: cr@claudiarodino.com

Location: Q1 Building, Gold Coast, Australia