Terms & Conditions

Effective date: 1 January 2026

These Terms & Conditions (“Terms”) apply to your access to and use of this website (the “Site”) and any purchase, booking, or participation in products and services offered by Claudia Rodino / CR Kinesiology & Coaching (“we”, “us”, “our”).

​

By accessing this Site, purchasing from our shop, downloading digital products, or booking services, you agree to these Terms.

​

1) Who we are

This Site is operated by Claudia Rodino / CR Kinesiology & Coaching.

Contact: cr@claudiarodino.com 

Location: Q1 Building, Gold Coast, Australia

​

2) Services and products covered by these Terms

These Terms apply to all offerings available through the Site, including (but not limited to):

• 1:1 sessions (kinesiology, counselling, coaching)

• retreats and events

• practitioner trainings (e.g., Facial Emotional Therapy, Neuro-Emotional Balance Therapy)

• online programs, audio meditations, audio notes, audio mini-courses, e-books, and journal packs (digital products)

• jewellery and physical goods (if applicable)

• any free resources, downloads, or content provided on the Site

 

3) General information only

Any information provided on the Site or in our digital content, events, sessions, or trainings is general in nature and for educational/informational purposes only. It is not medical, psychological, legal, or financial advice, and is not a substitute for professional care.

​

If you have a medical or mental health condition or are in crisis, please seek support from qualified professionals or emergency services.

​

4) Eligibility

You must be at least 18 years old to purchase from this Site or participate in services, unless a parent/guardian provides consent and is permitted under applicable law and the specific offering terms.

​

5) Bookings and appointments (including Square bookings)

When you book an appointment or service, you agree to:

• provide accurate information

• attend on time and in a suitable environment for online sessions

• comply with any booking rules shown at checkout or in confirmation communications (including cancellation/rescheduling requirements)

 

Cancellations / rescheduling / no-shows:
Cancellation and rescheduling policies (including any fees) will be displayed at the time of booking and/or in your booking confirmation. Where there is a conflict, the policy presented during booking will apply.

​

6) Retreats, events and trainings

For retreats, events and trainings:

• availability may be limited and may require deposits or staged payments

• you may be required to complete forms (including health and safety information) before attendance

• we may refuse participation if it is reasonably necessary for safety, wellbeing, or conduct reasons

 

Travel & personal responsibility:
You are responsible for passports, visas, insurance, flights, transfers, and any personal medical requirements unless explicitly included in the retreat/event package.

​

Behaviour and safety:
We reserve the right to remove a participant (without refund where legally permitted) for serious misconduct, unsafe behaviour, harassment, or repeated disruption.

​

7) Online courses and digital products (downloadable content)

Digital products (including e-books, audio meditations, audio notes, mini-courses, journal packs) are delivered electronically via download and/or email access.

You are responsible for ensuring you can access the file formats provided.

Access may be limited to personal use only (see Intellectual Property clause below).

Where immediate access/download is provided, change-of-mind refunds may not be available (subject to Australian Consumer Law).

​

8) Physical products (Jewellery)

If we sell and ship physical goods:

• prices, product descriptions, and availability may change without notice

• shipping times are estimates and may vary due to factors outside our control

• if an item arrives damaged or faulty, contact us within [insert number] days with photos and your order number so we can assess a remedy under Australian Consumer Law

 

9) Pricing, payments and taxes

All prices are listed in AUD unless stated otherwise.

You authorise us (and our payment processors) to charge the payment method you provide for the amount shown at checkout, including any applicable taxes and delivery fees.

If a payment plan is offered, you agree to pay all instalments when due.

​

10) Refunds

Refunds vary by offering type and are subject to your rights under Australian Consumer Law (ACL).

• Digital products: Generally non-refundable for change of mind once accessed/downloaded, unless required by ACL.

• Appointments: Cancellation/refund rules shown at time of booking apply.

• Retreats/trainings/events: Deposit and refund terms will be stated on the booking page or event terms and may differ by event (for example due to venue commitments).

• Physical products: Returns/refunds follow ACL and any published returns policy.

 

11) Results and no guarantees

You understand that personal growth, wellbeing and transformational outcomes vary. We do not guarantee specific results. You are responsible for your choices, actions, and outcomes.

​

12) Intellectual property and permitted use

All content on this Site and in our products/services (including text, videos, audio, meditations, PDFs, frameworks, trademarks and course materials) is owned by us or licensed to us.

​

You may not copy, reproduce, distribute, sell, share, or create derivative works from our content without written permission. Purchases are for personal use only, unless a separate licence agreement is provided.

​

13) Prohibited conduct

You agree not to:

• misuse the Site, attempt unauthorised access, or interfere with security

• post or transmit harmful, unlawful, abusive, defamatory, or infringing content

• share login details or redistribute paid materials

 

14) Third-party links and platforms

We may link to third-party sites or use third-party platforms (e.g., booking and payment providers). We are not responsible for third-party content, privacy practices, availability, or acts/omissions.

​

15) Limitation of liability

To the maximum extent permitted by law, we exclude liability for any indirect or consequential loss, loss of profits, loss of data, or business interruption arising from use of the Site or participation in our offerings.

​

Nothing in these Terms excludes any consumer guarantees or rights that cannot be excluded under ACL.

​

16) Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, store, and use your personal information.

​

17) Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on the Site with the effective date. Your continued use of the Site indicates acceptance of the updated Terms.

​

18) Governing law

These Terms are governed by the laws of Queensland, Australia (unless otherwise required by law). You agree to submit to the non-exclusive jurisdiction of the courts in Queensland.

​

19) Contact

If you have questions about these Terms, contact us via:

Email: cr@claudiarodino..com
Contact page: https:claudiarodino.com/contact